Terms &
Policies

Consultation fees are payable at the time of booking or consultation unless alternative arrangements have been agreed in advance. We accept payment by debit card, credit card, or bank transfer.

Additional services, including prescribed medications, diagnostic investigations, imaging, laboratory tests, or medical treatments, are charged separately where applicable and will be invoiced accordingly.

We understand that appointments occasionally need to be rescheduled. If you are unable to attend, we kindly ask that you provide at least 24 hours' notice.

Appointments cancelled with less than 24 hours' notice, or missed without prior notification, will incur the full consultation fee. This policy applies to clinic appointments, home visits, telephone and video consultations, and appointments arranged with third-party specialists on your behalf.

Seen Clinic London regularly cares for patients covered by international and premium health insurance plans.

For many of our registered patients with international insurance, we are able to arrange direct billing with their insurer. Where direct billing arrangements are not available, consultations are payable directly to the clinic. We will then provide the necessary invoices and supporting medical documentation to facilitate reimbursement from your insurer.

Our administrative team is always happy to assist with the paperwork required to support insurance claims wherever possible.

Where clinically appropriate, prescriptions may be issued following your consultation. All prescriptions are provided at the discretion of the treating clinician and in accordance with current clinical guidance.

Prescription charges and the cost of any medications supplied are separate from the consultation fee unless otherwise stated. Charges will be included on your invoice or, where applicable, submitted to your insurer in accordance with your agreed billing arrangements.

Diagnostic investigations, including blood tests, imaging, and other investigations, may incur additional charges.

Clinically significant results will be communicated to you by your doctor together with any recommended follow-up. Depending on the nature and complexity of your results, you may be advised to arrange a follow-up consultation to discuss your results and ongoing management in detail.

The information provided on this website is intended for general informational purposes only and should not be regarded as a substitute for personalised medical advice, diagnosis, or treatment.

If you require medical advice, we encourage you to arrange a consultation with one of our doctors. In the event of a medical emergency, please call 999 immediately or attend your nearest Accident & Emergency department.

Whilst every effort is made to ensure the information contained on this website is accurate and up to date, medical knowledge and clinical guidance continue to evolve. Seen Clinic London reserves the right to update or amend website content without prior notice.

Information published on this website should not be relied upon as the sole basis for making healthcare decisions.

At Seen Clinic London, we are committed to protecting your privacy and handling your personal information with the utmost care and confidentiality. All patient information is processed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and established medical confidentiality standards.

Your medical records are stored securely within encrypted electronic medical record systems and are accessible only to authorised members of our clinical and administrative team.

We will never sell your personal information to third parties.

With your consent, we are happy to share consultation summaries and relevant clinical information with your NHS GP or other healthcare professionals involved in your care to support continuity of treatment.

Where required by law or regulation, we may disclose relevant information to authorised regulatory bodies, including the Care Quality Commission (CQC), or other organisations where disclosure is legally required.

Medical records are retained in accordance with applicable UK legal, regulatory, and professional requirements.

We may share limited non-clinical information, such as billing and payment details, with trusted third-party providers involved in payment processing, accounting, or debt recovery where necessary.

In all such circumstances, appropriate safeguards are in place to ensure your personal information remains secure and is handled responsibly.

Seen Clinic London is committed to providing an accessible and inclusive digital experience for all users, regardless of ability or technology.

We continually strive to ensure our website is easy to navigate and compatible with modern browsers and commonly used assistive technologies.

• Clear and consistent page layouts
• Descriptive alternative text for images
• Keyboard-accessible navigation
• Compatibility with screen readers
• Appropriate colour contrast
• Readable typography and font sizes

Accessibility is an ongoing commitment, and we welcome your feedback. If you experience any difficulty accessing information on our website or have suggestions that may help us improve, please contact us:

• Email: team@seencliniclondon.com
• Telephone: 0207 412 8877